Investigation on readiness of Iranian university libraries to provide electronic public services

Porpuse: The aim of this study is investigation on readiness of Iranian university libraries to provide electronic public services. According to the research gap regarding the use of information and communication technology to provide public services in these centers indicate the necessity of this study. Research method is survey, and the population is university libraries under the Ministry of Science, Research and Technology and ones of the Ministry of Health and Medical Education census and University Library of Azad provincial capitals, which have been studied, purposeful sampling. This cross - functional survey has used four questionnaires that are researcher made. With regarding public services provided from any library in the three categories (reference, information and loan) results showed that the acquaintance of users, administrators and academic librarians ' electronic public services " has been at a low level (2/98) and attitudes towards these groups to provide these services generally has been moderate (3/78). Acquaintance of and attitudes towards the provision of reference services by these groups in academic libraries had more electronic public services. Non of Iranian university libraries provide high level electronic public services. Academic libraries in future planning applications for electronic public services are in average range (3/91).