A Model for Prioritization of Police Service Using Fuzzy House of Quality and Knapsack Problem

Quality performance development is a systematic method for establishing required relation between costumer's needs and service characteristics or end product. Today police community needs to establish more relation with citizens as its customers so that to improve its service level. In this article using quality performance development method, fuzzy house of quality for police service is introduced. Therefore the sample requests of 211 people from different Iranian provinces were analyzed. Then 28 quality request of citizen comments were extracted and inserted in quality house boxes. Police main processes as technical requirements inserted in the quality house boxes. Then a model for prioritization of police measures for providing costumers requests using knapsack problem is introduced.