Effect of communication skills over emergency department personnel in verbal and physical violence event

Emergency personnel in hospitals are at high risk of exposure to violence. The aim of this study was to evaluate effect of communication skills education to emergency personnel in terms of verbal and physical violence.

This study was quasi-experimental and for implementing this project, all of Hazrat-e-Rasoul Akram Hospital emergency department personnel (Nurses, secretaries and helping healthcare workers and guards) participated in one of the two consecutive educational classes at a distance of one month. The incidence of violence during before and after education was measured using a researcher made questionnaire which was completed by the personnel. The results were compared using Wilcoxon test.

Following education, average of verbal violence was reduced from 5.8 to 5.1 and from standard deviation 2.67 to 2.11 (p= 0.135). Also Average of physical violence was reduced from 1.8 to 1.4 and from standard deviation 2.11 to 2.33. (p= 0.165). Both physical and verbal violence’s following the educational course decreased, although was not statistically significant.

The incidence of physical and verbal violence’s decreased after the educational course, but was not significant