Personal relationship, knowledge storage and performance of health care services

Effective personal relationships, combined with knowledge and experience in the fields of health care, provide quality and appropriate services to patients. So this study aimed to analysis the relationship between personal relationships and knowledge storage and how these impacts on hospital service performance in selected hospitals of Tehran. Findings from research using structural equation modeling showed that personal relationships through individual and organizational memory have strong positive and significant effect on the performance of health care services in the hospital. The results also show that personal relationships have not a direct impact on service performance. Performance and quality of health care are important because it deals with human lives. Hospital managers should improve personal relationship of staff align with knowledge creation and sharing to achieve better health care performances.