A Study of the Effective Factors in Human Resource Productivity by the Use of BSC Model

This research is intended to identify the factors and standards affecting human resource productivity at an industrial-military organization. This descriptive-analytic research follows an applied goal. The research population included all managers and specialists of the organization from whom 257 members were selected randomly as the sample group. Delphi method was used twice to localize the components. They were then classified according to BSC. Data was collected by self-made questionnaire. Structural equation and PLS software were employed to analyze the data. The results came out with 45 indicators related to human resource productivity. They were classified into aspects of customer, financial, internal processes, learning, and development.