Analysis of macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services

To analyze macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services.
The research method was analytical survey. Data were gathered using 3 questionnaires 'Customer Relationship Management', 'Internal Supply Chain Management', and 'Library Information Sources Suppliers Relationship Management'. Research Population consisted of 375 users, 10 publishers and 12 librarians. The statistical test used for data analysis was T-Test.
Findings: The Customer Relationship Management Process with Mean 2/12, P-value The biggest problems in supply chain unity from libraries’ viewpoint were centralization on purchasing information resources through book fair and from publishers’ view, lack of relationship with libraries, postal and communication barriers, and delay in on time awareness of the libraries from the information about the last publications.