In-person services and user's satisfaction: The case of Agricultural Scientific Information and Documentation Center

This research aims to study users’ satisfaction of in-person services in Agricultural Scientific Information and Documentation Center (ASIDC). Awareness of user's issues about information services, technical equipments, printing and electronic information resources and librarians behaviors are the others aims of the research.
The Databases Searching methods, References and Acquisition Desk Services in this research were surveyed. The study was implemented through a descriptive survey. Research data were collected from 287 questionnaires and analyzed by SPSS.
Findings: Among the presence services of ASIDC, the study of scientific resources with 35.9%; and research with 31.3% were the main reason for using the information and the newspaper and email with 07% were less reason. The search strategy service in databases with 41.5% used the most and other services (final research reports and thesis section) with 2.43% were the less. Among the scientific resources the book with 55.4% has most use and audio visual resources with.07% have the less.
Users were most satisfied with 93.2% for search service in databases and less were 71.4% for (final research reports and thesis section). In general, 82.2% of users were satisfied with the information services provided in ASIDC.