The Relationship between Quality of Service Providing Software Systems and User Satisfaction in selected hospitals of Tehran University of medical sciences
Message:
Abstract:
Background
Medical centers and hospitals need to expand internet and Application Service Providing (ASP) and to convert that in to a competitive, long-lasting choice. The present study was carried out with the aim of determining the relationship between the quality of service providing software systems and customer satisfaction in selected hospitals of Tehran University of Medical Sciences using similar hospital information systems.
Materials and Methods
This research is a correlation, descriptive analysis. The statistical group includes employees in the hospital revenue and clearance unit and the study was carried out through census and using Kim et al questionnaire. To analyze the data, descriptive statistics such as : frequency distribution percentage and average, inferential statistics like KS and Pearson tests were used.
Results
There is a significant positive correlation between all the variable quality of aplication system provider and users satisfaction, that The severity of age include:system quality (r = 0.734 , P = 0.01 ) , service quality( r=0.721 , P = 0.01) and information quality(r = 0/521 , P = 0.01).So that is the more significant impact on the quality of the system, consent of the users.
Conclusion
there is a significant relationship Between the quality of Application Service Providing (ASP)with the Satisfaction of users in selected hospitals of Tehran University of medical sciences Although all variables have positive and meaningful relationship with user satisfaction, their average is less than moderate limit. so the health managers are advised to consider these issues in their management methods.
Language:
Persian
Published:
Pages:
103 to 109
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