Developing Police Excellence Model Using AHP and DEMATEL approaches

If the organizational excellence models employ correctly, they will be effective tools for institutionalizing organizational concepts & values, employing self-assessment methods, organizational learning and continuous improvement in the organizations and of course it will provide recognition of the best processes. Islamic Republic of Iran Police tries to design and operationalize its excellence models, but the proportionate excellence patterns that can be applicable for Islamic Republic of Iran Police, hasn’t designed and executed yet. So the subject of this research is the design of organizational excellence model in Islamic Republic of Iran Police, obtain the weights of criteria using analytical hierarchy process (AHP) and determine relationships between criteria using DEMATEL method. The results show that leadership criteria has the highest score (191.5) between enablers and the most effectiveness on others. Additionally client results has the highest score between results and is the main receiver between other criteria. Finally we suggest a hierarchy method to prioritize improvement projects.