Quality Evaluation of Mobile Health Systems

Despite the great importance of comprehensive evaluation of mobile health services, as a part of ýnovel health services, most researches have only focused on the evaluation of the technical ýaspects and have neglected other aspects of these services. The main objective of this study was ýthe identification and prioritization of the indicators and dimensions of mobile health systems’ ýquality by considering all critical aspects including technical, information, and interactive ýdimensions.
This applied and descriptive study was conducted through survey method. A questionnaire was ýused to collect data the validity of which was confirmed by academic experts. The statistical ýpopulation of the study included experts of health services quality evaluation with emphasis on ýmobile health with more than 3 years of experience in this field. Using judgmental sampling (non-ýprobability purposive sampling), 28 subjects were selected and questionnaires were distributed ýamong them. The content validity of the scale was confirmed by experts and its reliability was ýapproved through calculation of inconsistency rate for all pairwise comparison matrixes (less than ýý0.1). The collected data were analyzed using the analytic hierarchy process in Expert Choice ýSoftware.
The interaction quality dimension was the most important among the dimensions of quality ýassessment of mobile health services. In addition, the indicators of privacy, effectiveness, safety, ýreal-time performance, accountability, after-sales service, and patient-centered services were ýrespectively, the most important quality indicators.
It is necessary to study mobile health services in the context of other health services and not just ýsimply as software. The success of a mobile health system is based, first, on the quality of general ýhealth service indicators such as accountability, patient-centered services, and privacy, and then, ýon the quality of software system indicators. Therefore, it is necessary for all stakeholders to be ýinvolved in the process of designing a mobile health service in order to improve the chances of ýsuccess.