Feasibility Study of Applying ICT in Urban Planning and Management (Case Study: Zahedan City)

The advancement of ICT has resulted in the advent of modern communication and information instruments in the contemporary world in such a way that it has created different forms of doing activities and providing services in all domains.
Accordingly, the present study was conducted with the aim of feasibility study of using ICT in urban planning and management of the Zahedan City. The required data and information were obtained using the instrument of questionnaire and field research. The sampling method was conducted using Cochran’s formula (380 samples) at five regional levels in the City of Zahedan. The data analysis was conducted using statistical tests of one sample t-test, linear regression and Pearson correlation coefficient by SPSS software program.
Discussion of The results of t-test indicate that telephones, computers, and faxes, with the mean scores of 2.82, 2.12, and 2.09 respectively have the highest degree of being used and chatting, emails, and the Internet, with the mean scores of 1.42, 1.55 and 1.9 respectively, have the lowest degree of being used among the ICT facilities at work.
there is a significant correlation between the access to ICT facilities at work and the degree of using these facilities for doing urban current affairs. The degree of using ICT facilities for doing urban current affairs with the mean scores of 2.45 is lower than the moderate level, which indicates people’s low degree of using these services. The degree of citizens’ satisfaction with ICT services by organizations and the tendency to use these services with the significance level 0.289 which indicates a direct and positive correlation between these two variables with low intensity. Furthermore, citizens’ ICT literacy and acceptance of ICT representations at the significance level 0.000 indicates their literacy level. Therefore, by reinforcing the infrastructures to create a smart city, the reduction in urban problems and an appropriate urban planning can be expected.