Quality assessment of the library services at the AJA University of Medical Sciences libraries using LibQUAL Model
Author(s):
Abstract:
Introduction
Academic and research libraries are currently trying to define new criteria that describe their servicesthey are moving towards more outcome-based assessment instead of relying merely on input, output, or resource metrics. The purpose of the present study is to evaluate the quality of services provided by the libraries of AJA University of Medical Sciences using the LibQUAL model.Method
This study is a survey research, for which data were collected through the LibQUAL questionnaire. This questionnaire (in Persian) was used in a study conducted by Ghaffari and Korani in 2011, with Cronbach's alpha of 0.95. Reliability and validity had to be assessed again after minor changes were made in the questionnaire by the researchers. Validity and reliability of the questionnaire were confirmed and Cronbach's alpha for the questionnaire was determined to be 0.85. The statistical tests applied in this research included paired samples t-test and the one-way analysis of variance (ANOVA). Using the stratified random sampling method and Cochrans formula, 261 students were selected from lists of students in each department in the academic year 20132014. A total of 190, 53, and 12 users from the medical school library, library of nursing school, and library of dentistry school respectively participated in this study. Statistics indices were calculated using the SPSS 16.0 software. P-values less than 0.05 were considered to be statistically significant.Results
The results showed that there were statistically significant differences between the mean of user's maximum expectations levels and the services actually received in libraries, based on a comprehensive evaluation of the libraries in AJA University of Medical Sciences (PConclusion
The mean of services received in the three libraries of AJA University of Medical Sciences was approximately equal to the user's minimum expectations and the quality of services in these libraries is acceptable.Keywords:
Language:
English
Published:
Interdisciplinary Journal of Virtual Learning in Medical Sciences, Volume:7 Issue: 3, Autumn 2016
Pages:
202 to 213
magiran.com/p1601750
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یکساله به مبلغ 1,390,000ريال میتوانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.
دسترسی سراسری کاربران دانشگاه پیام نور!
اعضای هیئت علمی و دانشجویان دانشگاه پیام نور در سراسر کشور، در صورت ثبت نام با ایمیل دانشگاهی، تا پایان فروردین ماه 1403 به مقالات سایت دسترسی خواهند داشت!
In order to view content subscription is required
Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!