Identification of Information and Communication Technologies Facilitators of Knowledge Creation Processes in Hacoupian Corp.

The purpose of this paper is to examine the role of information and communication technologies in each step of Nonaka’s knowledge creation model and also the effects of knowledge sharing on innovation and collective learning among organization's staffs. To do so, we propose a framework based on the Nonaka’s model of knowledge creation to analyze the relationships between information and communication technologies, knowledge management and process innovation and product innovation. After that, we tested this framework in Hacoupian Corporation which has a wide use of information and communication technologies and also is an innovative firm. In this paper, qualitative research method was used to collect data from Semi-structured interviews with a number of staff. The results show that different types of information and communication technologies are used in Hacoupian Corporation and the combinations of these technologies has a positive effects on socialization, externalization, combination, and internalization of employees and leads to product innovations and process innovation.