Evaluating the Effect of Organizational Culture on Non-Financial Performance through the Mediating Role of Knowledge Utilitization and Application by Using Fuzzy Network Data Envelopment Analysis (FNDEA)

This paper aims to investigate the relationship between Organizational Culture and Knowledge Utilitization and Application for ranking non-financial performance of Department of Sahand Tire Company. The main purpose of the study is presenting a model for improvement of non-financial performance of the department and studying the effect of organizational culture on non-financial performance with the mediating role of knowledge utilitization and application by using slack-based fuzzy network data envelopment analysis (FNDEA) on the basis of excess of inputs and shortage of outputs. The related data were collected by a questionnaire distributed among 117 personnel from 12 units on the basis of random-classified sampling. The findings showed that the non-financial performance of workshop and manufacturing Process are better than the performance of other units. Also, findings showed that knowledge utilitization and application factor has a significant and positive role in the relationship between organizational culture and non-financial performance.