The Effect of Human Resources Management System on the Quality of Crisis Management Operations (case study: Headquarters of Tehran Municipality Crisis Management)

Twenty-first century, the century of dramatic changes in confrontation with technological, social, political and economic that any organization is immune from the changes and events. Crises are part of the business environment and remove the crises that threaten the organization is impossible. On the other hand, adapt to the current situation, require expert man power for take more advantage of the opportunities were created. Human resource management and crisis management have been important organizational issues that center of attention researchers in recent decades. One of the main requirements in the field of crisis management is the high level of readiness and capable manpower. In this article, link these two issues in the crisis management headquarters in Tehran municipality, has been studied. In terms of classification, the objective of this study is practical-development, because its findings could be practical foundation in municipalities. The main research question is components of human resources to what extent the quality of the pillars of effective crisis management system. Accordingly, due to the components of human resources in this field, some questions from experts in the form of a questionnaire has been designed within the five-point Likert and measuring these factors. The population of the research staff crisis management in 22 districts of Tehran Municipality. To test the hypothesis, the structural equation modeling method is used. Research findings show that at headquarters the human resources management system is established, the crisis management operations quality shows the better situation.