A Survey on the quality of library services of Islamic Azad University of Khorasgan from user's viewpoint based on LibQual model

The main objective of the present study is assessment of quality of library services based on LibQual in Islamic Azad University: Isfahan (Khorasgan) branch.
The method used in this study wasdescriptive-survey. Research community consisted of library active members of Islamic Azad University of Isfahan (Khorasgan) branch in 1393. 293 persons were selected by simple random sampling based on Krejcie and Morgan table (1970). The research tool was a LibQual standard questionnaire taken from www.Libqual.org website which was translated to Persian. Data analysis at descriptive level included frequency, percentage, mean, standard deviation and at the level of inferential consisted of multifactorial variance analysis, single sample t-test and Friedman test.
Findings:Results show that the whole score for the quality of library services in Islamic Azad University of Isfahan (khorasgan) branch was 6.2949. Considering Likert scale, according to the respondents, the quality of services is higher than average. Also, according to user expectations, the mean services provided to the users were (6.13), which is higher than the minimum expectations (5.9557) and lower than the average of maximum expectations (6.7564).
There have been adequate quality in library services, and libraries have been able to meet the least users’ expectations in all three dimensions, however, they are far from desired level of services. Also, the results demonstrated that impact of services had more average rather than other dimensions and the library as a place has fewer average rather than other dimensions.