Measuring the level of citizens satisfaction of municipality performance and evaluation of individual, social factors influenced on it (case study of Dehdasht city)

The rapid growth of urbanism in Iran has resulted in that the cities today is faced many problems, for this purpose an organization must be organized, systematic and regular to do administrate of city. In most countries of the world including Iran the municipality is responsible for administration of the city, and study of its operation has been discussed between researchers constantly. The aim of this paper is study of municipality performance of Dehdasht city in different dimensions and evaluation of individual, social factors influenced on it from the view of citizens. The method of this research is descriptive-analytical and survey. The statistical sample consisting of the heads of households in Dehdasht city, randomly selected and through the use of Cochran’s formula amounting 384 cases and by questionnaire has been studied. The methods of factorial model and the Cronbach alpha coefficient have been used to determine the validity and reliability of the questionnaires. The results indicate that citizens are in dimension of technical-development "somewhat satisfied”, in dimension of services "Satisfied" and in dimension of social-cultural "Dissatisfied". Results of multiple regressions based on stepwise method also show that social participation, social knowledge, social confidence and age have 26% changes in dependent variable (satisfaction of municipality performance).