Organizational health effects perceived by employees on organizational citizenship behavior (Case Study of Qom province Telecommunication)

The aim of present paper is to study the impact of organizational health on organizational citizenship behavior (OCB) through job burnout and organizational commitment. Research population consists of all white-collar full-time forces in Qom Province Telecommunication Company. A questionnaire is used to gather data. To study the reliability of questions, Cronbach’s alpha ratio was computed which 0.79 for all items. Due to utilization of a standard questionnaire, its validity was confirmed. Simple random sampling method as well as Kokaran formulation was used and rate of return was 171 (74%). Collected data was analyzed by structural equation modeling (SEM) in SPSS 16 and AMOS 20 software packages. Path Analyses indicated that organizational health has a reverse and direct significant relationship with job burnout and organizational commitment. Job burnout has a reverse significant impact on OCB while the impact by organizational commitment on OCB is direct and significant.