Evaluation of the performance and ranking of the efficiency of Tehran branches of a private bank using two-stage data envelope analysis and Borda ranking technique

Banks are among the economic centers of the country, whose performance regarding promotion of productivity and efficiency, leads to economic development of the country. Accordingly, investigation of the status of the performance and efficiency of a bank will be influenced by the performance and efficiency of that bank’s branches. The aim of this study is to investigate the efficiency and ranking of 121 branches of a certain private bank in Tehran. For this purpose, first two-stage data envelope analysis has been used to obtain the efficiency of banks accurately using 7 indices as the input variable, 4 indices as the intermediate variable, and 1 index as the output variable. The results of the research indicated that in the first stage of the two-stage data envelope analysis, 51 branches were found to be efficient, which was reduced to 18 branches in the second stage. As the accurate efficiency of each branch was determined following two stages, for ranking the branches that had an efficiency of one, Sexton, Anderson-Peterson and Charles-Cooper efficiency method was employed. In the last stage, using Borda technique, the results obtained from the previous models were combined and the final ranking of the bank’s branches was determined.