Satisfaction of Urban Family Physicians and Health Care Providers in Fars and Mazandaran Provinces from Integrated Health System

Electronic health record is electronic data of “entire life of a person” registered by healthcare providers and shared in different health centers. The electronic health record has been announced to all medical universities of the country since 2015 by launching the Integrated Health System (SIB). This study aimed to determine the satisfaction of urban family physicians and health care providers in Fars and Mazandaran provinces from SIB.
This cross-sectional study was conducted in the winter of 2016 on urban family physicians and health care providers who were selected by systematic random sampling. Data collection tool was a researcher-made questionnaire consisting of 2 parts: demographic variables with 8 open and closed questions and satisfaction with 8 closed questions on Likert scale. The validity and reliability of the questionnaire were confirmed.
The total number of 464 participants included 236 (50.9%) physicians and 228 (49.1%) health care providers. From these, 273(58.8%) were employed in Fars province and 191(41.2%) in Mazandaran province. The majority of participants (65.5%) were women. mean score of satisfaction of SIB (from 5 points) in general was 2.94±0.8, and it was 2.89±0.8 in the Fars and 3.03±0.7 in the Mazandaran provinces. Mean score of satisfaction was 2.75±0.7 in urban family physicians and 3.04±0.8 in health care providers. Satisfaction level showed significant difference based on participant's type of occupation (P=0.0001) and province (P=0.122).
The results showed that the satisfaction of employees was lower than the average level. It is recommended to redesign the structure of SIB more consistent with the needs of employees and with a user-oriented approach.