Intellectual Capital at Two Levels of Organizational Excellence in Teaching Hospitals of Tehran University of Medical Sciences

Intellectual capital is a new field in management that has a special place in administrative issues. Weaknesses in the management of intellectual capital lead to a loss of about 60 percent of real potential of companies. Therefore, managers have found it as the most important source of competitive and value creation in the organizations. This research was designed to investigate the status of the three dimensions of intellectual capital (human, structural and customer) in two levels of organizational excellence within selected teaching hospitals of Tehran University of Medical Sciences.
In this cross-sectional study, the sampling framework was teaching hospitals of Tehran University of Medical Sciences in 2011. The research was carried out through a census method and information was collected using a questionnaire. To determine the reliability of the test-retest, the correlation coefficient and ICC index were used. In addition, the internal consistency measured by Cronbach’s α.
The human dimension of intellectual capital in Hasheminejad and Farabi teaching hospitals were in top rank as they appreciated by crystal trophy for high level of organizational excellence. The structural dimension was high in Farabi and medium in Hashemi-Nejad hospital. Finally, in customer dimension Hashemi-Nejad was evaluated as high level and Farabi as medium level teaching hospital.
Managers of teaching hospital are mostly unfamiliar with the concept of knowledge management, particularly, intellectual capital. Thus, training programs for them and other staff will improve service delivery in such organization. It is recommended to evaluate intellectual capital routinely in the hospitals. Establishment of organizational excellence leads to the identification of the organization's strategy, clarification of processes, attention to the employees and customers’ satisfaction, which all contribute to the promotion of intellectual capital.