A multi-objective SCOR-based decision alignment for supply chain performance management

A dynamic integrated solution for three main problems through integrating all metrics using SCOR are proposed in this research. This dynamic solution comprises strategic decisions in high-level, operational decisions in low-level and alignment of these two decision levels. In this regard, a human intelligence-based process for high level decisions and machine-intelligence based decision support systems (DSSs) for low-level decisions is then proposed using a novel approach. The operational presented model considers important supply chain features thoroughly such as different echelons, several suppliers, several manufacturers and several products during multiple periods. A multi-objective mathematical programming model is then developed to yield the operational decisions with Pareto efficient performance values and solved using a well-known meta-heuristic algorithm, i.e., NSGAII where its parameters is tuned using Taguchi method. Afterward, an intermediate machine-intelligence module is used to determine the best operational solution based on the strategic decision maker’s idea. The efficiency of the proposed framework is shown through numerical example where a sensitivity analysis is then conducted over the obtained results so as to show the impact of the strategic scenario planning on the considered supply chain’s performance.