Lived experience of school administrators and teaching assistants from serving pleasure

Employees with qualified and valued services are one of the important factors in quality improvement of organization. If the provided service is with pleasure that satisfies the employee, not only leads to better organizational functionality, but follows better personal functionality. While examining the serving experience of school staffs, this study investigated their perception from sense of pleasure from serving at school. Based on a qualitative approach and using descriptive phenomenological method, from 12 participants among successful male and female administrators and assistants of Tabriz schools, this study is done using targeted criteria-oriented sampling and semi-structured interviews. Data analysis is based on seven step Collaizzi strategy. Deep analysis of participant’s narratives lead to detection and classification of four main contents (the structure of serving environment, serving motivation, personal characteristics, and the relationship between the type of job and serving pleasure), and 9 sub-content (interaction between employees and co-workers, the role of administrator, quiet and low tension environment, satisfaction of customers, financial and livelihood problems, internal resources of serving pleasure, external resources of serving pleasure, students as innocent and lovely people, and teaching and their development capacity). Results of the study indicated the administrators and executive staffs of schools enjoy serving the students because of unique characteristics of school, regardless of problems related to livelihood issues and criticism about management of Iran educational system.