Identification and Prioritization of Hospital Performance Evaluation Indices by Combination of Balanced Scorecard and Delphi (Montaserieh Hospital)
Message:
Article Type:
Research/Original Article (بدون رتبه معتبر)
Abstract:
Introduction
Hospitals In order to improve strategic goals in the strategy map, it is necessary to measure them. This is done using indicators. The aim of the research is to identify and prioritize the performance indicators of the hospital using the Delphi technique and the balanced scorecard.
Method
This research was a qualitative research that was conducted in Montaserieh Hospital of Mashhad in 1394. The statistical population of the study was 12 senior hospital managers and health professors who were selected by expert sampling method. Initially, 68 indicators were selected at the perspective of the scorecard by reviewing texts and then forming group discussion sessions. Finally, using the Delphi method, 34 indicators were selected in two stages. These indices were presented in the form of a checklist and its formal and content validity were revised several times by the review team and its criterion validity was confirmed by categorizing the indices.
Results
In this study, the most important indicators of performance evaluation based on strategic planning of the hospital were selected in four perspective of balanced scorecard: 7 indicators in growth and learning perspective, 13 indicators in processes perspective, 7 indicators in customer perspective and 7 indicators in financial perspective.
Conclusion
Given that the indicators are defined at the top level of the organization, managers must understand the basics of measuring science, so that by choosing the correct control parameters they can use indicators efficiently and prevent potential costs
Language:
Persian
Published:
Pages:
1 to 11
magiran.com/p1898765  
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یک‌ساله به مبلغ 990,000ريال می‌توانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
  • حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران می‌شود.
  • پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانه‌های چاپی و دیجیتال را به کاربر نمی‌دهد.
دسترسی سراسری کاربران دانشگاه پیام نور!
اعضای هیئت علمی و دانشجویان دانشگاه پیام نور در سراسر کشور، در صورت ثبت نام با ایمیل دانشگاهی، تا پایان فروردین ماه 1403 به مقالات سایت دسترسی خواهند داشت!
In order to view content subscription is required

Personal subscription
Subscribe magiran.com for 50 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!