Evaluation of the Performance of Hospital Rapid Emergency Department based on the Lean Principles
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Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:
Introduction
Over the past years, with the rising cost of health care in most countries and the importance of proper functioning of health centers due to their close relation with human life, much attention has been paid to various parts of hospital performance. The main goal of this article was improving the quality of health services by measuring the performance of hospital rapid emergency department using lean principles in order to improve the effectiveness in this sector.
Methods
To achieve comprehensive lean concepts in a health system, Goodson’s method has been developed for emergency department. This method uses an expert team and a questionnaire and a rating sheet as measuring tools. The developed method was evaluated in one of the major emergency centers in Tehran City, Iran.
Results
Lean principles were defined based on special features and dynamic environment of emergency department. Moreover, according to the Goodson’s method, a specific questionnaire was designed as the measuring tool.
Conclusion
Fast measurement by this model helps administrators of health sector to identify lean implementation problems in
the minimum amount of time without wasting resources. This method is a parallel and complementary approach to other
evaluating methods
Language:
Persian
Published:
Health Information Management, Volume:15 Issue: 4, 2018
Pages:
162 to 167
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