Faculty Members’ Attitudes toward the Educational Performance of Faculties of Paramedical and Health Sciences at Zanjan University of Medical Sciences Using Balanced Scorecard Model

  The Scorecard model, as one of the new management tools, is increasingly being used in business organizations and higher education institutions. With its appropriate application for pathology and performance evaluation, this model adopts a comprehensive and thorough viewpoint toward the organizations. This pilot study was conducted to evaluate the educational performance of Zanjan Faculties of Paramedical and Health Sciences. This study was carried out in 2014 using a fuzzy hybrid multi-criteria decision making and balanced scorecard model at Zanjan University of Medical Sciences. To this end, the educational benchmarks were adapted according to the existing indicators of the educational deputy and experts’ brainstorms with regard to each of the four perspectives of the balanced scorecard to be used in educational units. The questionnaires were submitted to the faculty members at the faculties of Health and Paramedical Sciences. The collected data was analyzed using a balanced scorecard model, fuzzy network analysis, and fuzzy TOPSIS method. The Faculties of Environmental Health Engineering and Radiology, compared to the other faculties, were ranked first and last in terms of the performance, respectively. The Balanced scorecard model was revealed to be effective in evaluating educational performance. The balanced scorecard tool developed in this study was of an acceptable validity; thus, it can be suggested to be used for the evaluation of the educational performance of educational faculties at universities of medical sciences.