Mask on the emotions: the role of emotional labour on mental health and resiliency of nurses

Emotional labour tend to consider manage and expression feeling at workplace. The main purpose of this study was investigate role of emotional labour and resiliency in mental health of nurses. this study used a descriptive disign. According to the Morgan table, 312 nurses from Qamar Bani Hashem Hospital and Shaheed Madani Hospital in Khoy were participated in this study. They completed three questionnaires including Zapf’ Emotional Labour scale, General Health Questionnaire (GHQ) and Connor and Davidson Resilience Scale. Finally, the data were analyzed through stepwise regression analysis. Surface emotional acting had a positive and significant relationship with physical symptoms, anxiety and insomnia, social dysfunction and depression, while its relationship with resilience and work experience was negatively significant. Meanwhile, Surface emotional acting explain to 24% of mental health in nurses (negatively). Deep emotional acting had a meaningful and positive relationship with the components of mental health, resilience and work experience. In other words, with growth work experience, tend to increase deep emotional acting. In the result, resilience and mental health improve gradually. Surface emotional acting, often seen in little background nurses, could lead to cognitive dissonance and inconsistency between behavior and beliefs. In the result, it can reduce psychological health. If use consistently defensive mechanisms to control these emotional disruptions, the nurses will be experince burnout in long time.