ASSESSING THE MATURITY OF SUPPLY CHAIN PROCESSES BY USING COMBINED APPROACHES SCOR AND BPO BASED ON TECHNIQUES FAHP AND GRA

Supply chain management creates value for companies, customers and stakeholders interacting throughout a supply chain. The strategic dimension of supply chains makes it paramount that their performances are measured. In today's performance evaluation processes, where the supply chain is considered as a vital element in the success of the company, it is important for evaluating the performance of specic. In other hand, companies assess supply chain performance using a variety of models that can be cited maturity models. Maturity models are used as a basis for the evaluation and comparison of improvement, and oer appropriate approach to increase the capability in organizations. The aim of this research is to evaluate the maturity of supply chain processes with the new framework. To achieve this goal, review of the literature related to the supply chain and performance evaluation is provided and concepts related to maturity with models worked in this eld are discussed, thereafter by using of Supply Chain Operations Reference (SCOR) model and Business process orientated maturity model (BPO) is provided a comprehensive framework including factors and conrmed indicators. Since up to now not provided a framework that can incorporate both dimension of performance evaluation and maturity in the eld of supply chain as well as The technical criteria used in each of its dimensions, The authors of the study have to provide a framework that would assess Iranian organizations supply chain based on Criteria don't handled in other research in the eld of maturity. Proposed framework has three dimensions including (1) Identify areas of the supply chain to assess their maturity, (2) levels of maturity and (3) criteria & indexes. Finally, to assess the maturity of supply chain processes in a number of Iranian companies in the dairy industry and companies have been studied and ranked using techniques Fuzzy Analytic hierarchy process (FAHP) and Additive Ratio Assessment (ARAS), the ndings also showed that are the planning process has highest degree importance in maturities processes.