A Review of the Timing and Performance Calibration of Health Care Workers' Activities of Health Homes in 2018

Considering the necessity of establishing a time standard and determining the workload of the activities of health workers, in order to improve the efficiency and make the optimum use of all available resources and an effective control of the activities, the present study aims to determine the timing and performance measurement of the health workers of health homes in 2019. This cross-sectional study was carried out in Zahedan, Iran in 2018. The sample size was calculated using Morgan Table. A total of 20 health homes were calculated. Data were collected through a demographic questionnaire, a standard checklist, and direct observation with a stopwatch. . Data were analyzed using SPSS v19 software and descriptive statistics such as mean and frequency were used to describe the data. Based on the results, most health care workers were male (11 persons, 55%) having working experience of between 5 and 10 years (8 persons, 40%), and the population covered from 15 of them (75%) was between 1000 and 1500 persons. Also, the average duration of the activity of each health care worker during the 22 days of the month was about 142 hours. There was no significant difference between self-reported health care providers and timed activities. The integration of plans for the development of health system, the long distance from the Rural Health center, the population of over 1500, and the dispersion of the villages of Qamar were the factors increasing the activity time of the health care providers. The integration of plans for the development of health system has contributed to the increased working time of the health care workers. The attention of the organization's management to the size and working time of the staff/personnel makes the employees ensure that their activities are effective in achieving the goals of the organization, and by receiving positive feedback from management, they carry out their duties with more motivation. Finally, eliminating unnecessary activities and advancing the level of technology will reduce the total number of health homes and, in turn, increase the productivity of manpower.