Ranking Effective Factors on Organizational Agility in Public Sector Using A.T. Kearney model and TOPSIS Method (Case Study: Hospitals in Birjand)

The ultimate ambition of organizations in today's fast-changing world is to properly manage and direct challenges and successfully deal with the continuous, dynamic, and unpredictable environmental changes. Agility is an attribute of organizations that enjoy such a management. The present study aimed to rank agility factors, examine their conditions, and identify strategies for enhancing agility in hospitals in the Iranian city of Birjand. This was an applied study using a descriptive-analytical method, and the A.T. Kearney model was used to assess organizational agility. The data was collected through a questionnaire that was distributed among 75 employees in three hospitals, namely A Hospital, B Hospital, and C Hospital. SPSS and Excel were used for statistical testing and ranking, using the TOPSIS method. Considering the mean test results (t-tests) for the three hospitals and the significance level obtained for each criteria, it was found that A Hospital is an agile organization for the three criteria of culture and values, customer service, and organizational change. Considering that the performance management enjoyed a significance level below 0.05 for B Hospital, it is an agile organization in this regard. Meanwhile, C Hospital proved to be an agile organization in terms of culture and organizational change. Ranking results for agility of hospitals through TOPSIS showed that C Hospital with a relative immediacy index of 0.555 held the first place, A and B hospitals with relative immediacy indexes of 0.523 and 0.440 held the second and third place respectively. The statistical test results showed that out of the six organizational agility criteria, A Hospital enjoyed a desirable condition for the three criteria of culture and values, customer service, and organizational change, B Hospital for one criterion, namely performance management, and C Hospital for two criteria of culture and values and organizational change.