Organizational Intelligence: Determining the components and rating them with interpretative structural modeling

Organizational Intelligence, is a multi-dimensional concept that from the epistemological point of view can be studied from cognitive, behavioral, emotional/social approach. Because of the concentration of most of the researches in the intelligence field on cognitive dimension (on the individual and organizational level), the lack of researches on behavioral and emotional/social dimensions of intelligence is clearly seen. The main goal of this research is determining the components of organizational intelligence in behavioral, emotional/social dimensions and then ranking them. In order to achieve this, in the first step, based on semi-structured interviews with ten experts and using thematic analysis, the conceptual model with fourteen components in two aforementioned dimensions were determined. In the next step, the ranking of the determined components, based on the opinions of fifteen experts and the results from interpretative structural modeling questionnaires, were done on nine levels. In order to increase the organizational intelligence in banks, based on the opinions of statistical population, the components of emotional dimension were generally considered more important and were ranked higher than the components of behavioral dimension.