Identifying structural factors for realizing knowledge governance by combination of Meta-synthesize and Delphi method

The purpose of this study was to identify the structural factors necessary for the realization of knowledge governance. To achieve this goal, a two-step strategy was used. In the first step, the method of meta-synthesize was carried out. By searching the databases, 319 articles were found and in the evaluation process 25 papers were finally approved. By studying these articles 25 codes and 8 concepts (including the structure for knowledge management, incentive system, communication system, formalism, centralization, management support structure, culture and work procedures) were extracted for the research question. After verifying the validity and reliability of the results, Delphi method was used in the second phase to get expert opinion. For this purpose, the output of the content required to design the Delphi questionnaire was completed and Delphi process went on to the extent that the opinions of the experts reached a consensus on the answers to the questions. Ten experts were selected based on the purposeful sampling method and Delphi method was performed to three stages. Finally, in order to answer the question of structural arrangements for the realization of knowledge governance in the organization, 14 guiding principles were presented in the form of structural and system principles. The average of Delphi experts' opinions showed that in order to realize knowledge governance, it was necessary to define the roles and responsibilities of KM, create a construct for creativity and agility, create effective communication systems for the KM, interact with creative stakeholders, create an independent knowledge management office, create a team-centered structure and encourage collaboration, define and identify the role of senior manager of knowledge in the organization's hierarchy, empower knowledge management, provide a managerial structure for knowledge management support (such as the Knowledge Management Committee or the Knowledge Management Council) create, formalize the structure of the KM, formalize systems and processes, create incentive and reward systems for knowledge governance, define and create relationships with other business units, create an organizational culture to create and share knowledge. According to a research, no article was found that could identify structural arrangements for knowledge management by using this method and Delphi; therefore, the present research is innovative in the subject and method used.