The Role of Organizational Trauma on Silence and Organizational Cynicism in a Health Service Provider Center

Organizational Trauma Theory is one of the latest theories in the field of organizational behavior and management, which aims to examine the psychological and physical side effects of organizational trauma on an individual and a group of people within an organization. The purpose of this study was to study the role of organizational trauma on silence and organizational cynicism in a health service provider Center. This is an applied and descriptive study and has been performed by survey method. A questionnaire with 25 items was distributed among 150 employee of a health service provider center to examine the impact of the organizational trauma on cynicism and organizational silence. The questionnaire was designed based on Likert spectrum. Structural equations’ modeling was used to analyze research data. The findings show that organizational trauma affected the staffs in dimension of existence, depression, fear and anger and the organization in dimension of stress, anxiety, and intra-organizational relationships. Furthermore, the results indicate that organizational trauma has a positive and significant effect on organizational silence and cynicism. In addition, there was a positive and significant relationship between organizational cynicism and organizational silence. Considering the significant and positive relation between organizational trauma and organizational cynicism, organizational trauma can be considered as an important factor in the mental health of an organization. Organizational trauma increases organizational pessimism; possibly via the creation of a sense of inequality and justice among employees.