Satisfaction Rate Regarding Services Provided in Health-Care Centers and Its Effective Factors in Rafsanjan, 2017: A Descriptive Study
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Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:
Background and Objectives
Clients’ satisfaction regarding health-care services is one of the indicators of measuring the quality of services provided; therefore, this study aimed to evaluate the satisfaction rate of clients referred to the healthcare centers.
Materials and Methods
This descriptive study was carried out on 385 people referring to healthcare centers in Rafsanjan in 2017. To collect data, a checklist includes demographic and proprietary information was used. The final analysis of data was performed using Chi-square and one-way ANOVA tests at a significant level of 0.05.
Results
The results showed that of 385 people, 335 people (87%) were female and 50 (13%) were male. Also, 77.4% of the clients were very satisfied with the services provided in health centers and 19.7% of them were highly satisfied. After controlling for the confounding effect of level of education variable, no statistically significant difference was observed between the private, urban-governmental and rural centers in terms of satisfaction score (p>0.05).
Conclusion
Overall, clients had high level of satisfaction with health care centers in Rafsanjan. Investigation of clients' satisfaction rate with healthcare centers will be helpful in promoting planners' and managers' level of awareness about the status of provision of health services and the application of methods to address deficiencies.
Language:
Persian
Published:
Journal of Rafsanjan University Of Medical Sciences, Volume:18 Issue: 6, 2019
Pages:
573 to 586
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