Presenting an Excellence Model for Organizational Culture (Case Study of the refah kargaran Bank)

These models can be specifically used by financial institutions and banks. To achieve this goal, the researcher has used quantitative and qualitative methods The research method consists of developmental and practical goal and mixed research approach (quantitative and qualitative). Therefore, at first, in a library, the criterions were indicated after surveying 34 reliable and global cultural models and also organizational excellence patterns. At first step, by using questionnaire to collect information at the qualitative stage, main groups of the template were delineated purposefully from 15 professors of human resource and cultural management field (homogeneous group). Then by using the Fuzzy Delphi method on 30 university professors, managers and experts in human resources and banking (heterogeneous group), main groups, subgroups and indicators were identified. The lowest value, the most appropriate amount and the highest number of privileges were given. The information were collected by analyzing the content and compiling a checklist and the basic research model was compiled by applying the Delphi method Data analysis in the qualitative section was performed using Delphi method and Soft Excel software and in the quantitative section, the data were analyzed with the aid of SPSS24 software and LISREL. Finally, Excellence Model of Organizational Culture was identified in 6 main groups, 24 sub-groups and 114 indicators as a suggested model of organizational culture for the Rehab Bank.