Developing a Model for Agility in Overhaul through Interpretive Structural Modeling (Case Study: Defensive Overhaul Center)

Today, organizations are confronted with a changing and unpredictable environment, and only those organizations which are able to quickly respond to these changes and actually have a decent level of agility can progress. In this paper, a model is presented that outlines the most important key factors in overhaul and agility.

Interpretative Structural Modeling (ISM) was used and to the data were collected based on interviews and questionnaires.

After studying literature on the subject, 36 factors were identified and then confirmed by the experts. Then, using the brain Storming approach, a total of 16 factors were identified as the key factors in the overhaul industry. Afterwards, a questionnaire was designed based on the ISM approach and was made available to 17 experts. Upon reaching consensus, these factors were analyzed by that approach and were categorized into six levels, the most important of which were “the support of senior managers”, “the clear statement of managerial goals” and “focus and attention to the consumers (customers)”.

The findings of this research showed that using long-term and short-term plans by the hierarchy of command, exploiting the capabilities of industrial and academic centers of the country, using the knowledge and experience of the staff of the organization, we can reach to the desired level of agility in overhaul in defensive equipment.