Identify and classify the features of an effective website for Iranian public libraries based on the Kano model
The purpose of this study was to identify and classify the features of an effective website for Iranian public libraries based on the Kano model.
This was an applied study. The research methodology was used as a methodological method. The population of this study included users of the public library, 120 randomly selected as the main participants. A researcher-made questionnaire was designed based on a focal model for data collection. The validity of the questionnaires was verified by the faculty members of the Faculties of Information and Science and Management. To analyze the data, the focal point of the evaluation model, Excel software and descriptive statistics were used. Cranach alpha to estimate the reliability index (α = 0.83)
First, the identify and classify the features of an effective website of the public library were identified. Hence, services were classified based on 5 criteria (including must-be, one-dimensional, attractive, indifferent, and reverse) depending on Kano’s model and the librarians 'and site designers viewpoint. From 72 identified services, 33 services were must be, 16 services were one-dimensional, 18 services were attractive, 5 of them were indifferent, and no service was classified as the reverse one.
Most of the services identified were found on the Web site of the world's public libraries, which is expected to be used by designers and librarians of public libraries to design their library site.
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.