Critical Systems Heuristics : An Applied Tool for Improving Corporate Banking Performance in Mellat Bank

Nowadays, the implementation of corporate banking as one of the new methods of banking in order to realize the goals of organizational excellence is an indispensable necessity and the proceeds from its proper implementation will increase the profitability of banks. The present research investigates and analyzes the corporate banking for a deep and radical overview, with the approach of critical innovative systems. Using this approach, the perception and reflection of the (hidden) stakeholders' views in the form of twelve border questions and in two state of the" Is "state and state "must". In this paper, we will use the critical thinking system and the concepts of border critique and ongoing structural conflicts in order to provide a critical analysis of a case study on corporate banking in Mellat Bank. Accordingly, we propose that the CSH approach has theoretical and practical effectiveness in improving corporate banking performance. The results of the study provide suggestions for the discovery and understanding of Boundary Critiques (initial Critiques about the system) and a general look at it in order to redesign and implement key changes in the banking system of the Mellat Bank.