Evaluation, Selection and Performance Management of Logistics Services Providers (Case study: Sapco)

The research was conducted at SAPCO, which manages the Iran Khodro Industrial Group (IKCO) supply chain, and uses the DEMATEL-ANP combination to determine the importance of third-party logistics services evaluation, ranking and selection and used for outsourcing. The results of the study, which were obtained by examining 15 logistic criteria and based on the views of experts in the field of logistics, show that the weight of criteria such as experience in the same industry, customer line stops, price, flexibility, defective delivery ratio and on time delivery is important than other criteria, and criteria such as waiting time for return, inventory turnover and environmental sustainability are less important than other indicators. Also, using the ANP-PROMETHEE combination, three logistic services companies were evaluated. The results show the company's No 3 performance is better than other companies. There is also present a way to assess the performance of logistics services companies during the cooperation period based on measurable indicators by the customer.