An Assessment of Knowledge Management Performance Using Fuzzy Combined Decision Method: Case Study of Sanam Company

this study aimed to provide a method for measuring knowledge management capability based on the gold-infrastructure (technology, structure, culture) and process (envelopment, transformation, application and protection) using the fuzzy multi-criteria decision making method of Chang and Wang (2009) and to identify the way of understanding its output in the form of the verbal variables as stated by Lotfizadeh in the context of Sanam Company.

 data were gathered by both qualitative and quantitative methods. Qualitative data were collected by interviews with reference groups, specialists and experts involved in knowledge management. Furthermore, quantitative data were collected by fuzzy methodology for measuring knowledge management in organizations.

managers can use this method to assess the ability of knowledge management in organizations, then to determine the optimal situation and prioritize the criteria obtained.

the results from Sanam Company showed that its decision makers should prioritize their planning and other criteria in terms of application, technology, culture and infrastructure in order to improve their knowledge management.