What Factors Affect Patients' Satisfaction? A Review Study
Article Type:
Review Article (بدون رتبه معتبر)
Abstract:
Introduction

Emergency centers play an essential role in patients' satisfaction as part of a community health service system. About half of patients get hospitalized in the hospital through going to emergency centers. Therefore, the quality of the services provided in the emergency centers is of high importance. Patient satisfaction is one of the important indicators of the quality of health care. Due to its importance in health care centers, this article reviews the conducted studies.

Materials and Methods

Using an integrated review study of all relevant articles during 2004-2017, and based on the data collected from the integrated search in the internal and external databases such as Scopus, PubMed SID, and Google scholar were investigated and analyzed.

Findings

Various factors such as type of service, duration of counseling, and physician office visit have an impact on patient satisfaction. Initial encounter, understanding physical factors, the physical environment of emergency centers, and nursing services are an integral part of hospital management strategy. The results show increased communication skills and nurses' autonomy, aging, and reducing the patients' literacy rate are effective in raising the level of satisfaction. Population congestion in emergency centers is another factor affecting patient's satisfaction and care.

Discussion and Conclusion:

Patients' satisfaction of serving in emergency centers depends on various factors by which, in addition to increasing patients 'satisfaction, improvement of weaknesses in this area, reduces patients' complaints and leads to economic consequences and reputation for that center.

Language:
Persian
Published:
Journal of the School of Army Nursing, Volume:19 Issue: 1, 2019
Page:
45
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