Management of IT Services in the Field of Pre-Hospital Emergency Management with the Combined Approach of COBIT Maturity Model and ITIL Framework: A Conceptual Model

The purpose of emergency management planning is to enable the management to makequality decisions under the pressure of time to avoid or minimize the damage Planning isa complex issue, which involves key actions and critical decisions. It improves the responseto the effects of a disaster by organizing timely delivery, effective rescue, relief and timelyand reliable assistance; also, it ensures that the right people are functioningat the right time.Effective plans are also intended to provide and possibly include the resources and proprietaryfunds that are provided through powerful rules. Written and well documented programsincrease the likelihood of successful outcomes.This research aims to develop an information technology (IT) maturity model for prehospitalemergency management that merges the most known IT frameworks’ practices.Our proposal intends to help the organizations overcome the current limitations ofmultiframework implementation by informing the organizations about the frameworks’overlap before their implementation. ITIL is the most popular “best practices” framework formanaging Information Technology (IT) services. However, not only implementation of ITILis very difficult, but also there are no recommendations and guidelines for it. As a result, ITILimplementations are usually long, expensive and risky. In this paper, we proposed a maturitymodel to assess an ITIL & COBIT implementation and provided a roadmap for improvementbased priorities, dependencies, and guidelines. We finally concluded that considering ITIL &COBIT implementation in pre-hospital emergency management could be very useful.