Occupational Burnout and its Related Factors among Health Care Center Staff in Babol

The staff of health care centers are prone to occupational burnout due to their overwhelming workload, the lack of scientific and professional promotion, along with their sensitive responsibilities. The purpose of this study was to determine occupational burnout and its related factors among the staff of health care centers in Babol, in 2016.

In this cross-sectional study, 210 employees of health care centers were selected by stratified random sampling. Data were collected using demographic data and the Maslach Burnout Inventory (MBI), which included occupational burnout in three dimensions of emotional analysis, depersonalization, and a sense of reduction in individual success. Data were analyzed by descriptive statistics and analytical tests in SPSS 22 with a significant level of 0.05.

Results showed that 46 employees (22.2%) had high emotional exhaustion, and 55 (26.6%) had high depersonalization. None of the respondents felt low personal accomplishment. Emotional exhaustion and depersonalization had a significant inverse relation with the staff's educational level (P=0.005 and P=0.004, respectively). There was a significant direct correlation between emotional exhaustion with work experience (P=0.003), and type of employment (P=0.048); and also between depersonalization with work experience (P=0.001) and type of employment (P=0.013).

Given the presence of burnout components among staff, proper human resources management is recommended to improve morale and motivation and provide a favorable work environment with financial support for all staff.