Healthy and proper nutrition guarantees the health and improvement of the patient's disease process, and any shortage in its preparation and distribution may lead to irreparable consequences. Since the patient is a major customer of hospital services, patient satisfaction is one of the most important indicators of hospital service quality. The aim of this study was to evaluate the patients' satisfaction with nutritional status in NAJA hospitals.
This descriptive-analytical study was performed on all patients admitted to law enforcement hospitals in the first half of January2018 who were hospitalized for at least one week. According to Morgan table, 136 of them were selected by stratified random sampling method. Demographic questionnaire and a researcher-made questionnaire with Likert scale consisting of 20 items in four components of quantity and quality of cook and distribution were used for data collection. The ANOVA and Scheffe's post hoc tests were used to compare patients' satisfaction in SPSS 22 software.
The results of one-sample t-test showed that the hypothesis of patients' satisfaction with nutrition status in NAJA hospitals was confirmed with mean of 3.90 and significance level of 0.000. Patients' satisfaction with nutrition status was also evaluated separately for all hospitals and the final result was reported at optimum level but there was a significant difference between patients' mean satisfaction with hospital nutrition status (p=0.042). The results showed that patients' satisfaction with nutrition status in Fatemeh Zahra Hospital (mean 4.2) was significantly higher than other hospitals except Imam Sajjad (AS 4.8) and Seyed al-Shohada (AS 3.9) was more desirable (p<0.05). Also, patients' satisfaction with nutrition status in Imam Sajjad hospital was significantly better than Iran hospital (mean 3.71) and Al-Ghadir hospital (mean 3.75) (p <0.05). Nutrition status of other hospitals was not significantly different (p>0.05). The results of Friedman test showed that cook quantity, distribution quantity, distribution quality and cook quality had the highest level of satisfaction from patients' perspective, respectively.
Patients' satisfaction with the quantity and quality of cooks and food distribution in the NAJA hospitals is at a satisfactory level, but the satisfaction with the quality of cooks and distribution is lower than their quantities.