Measuring Informal Accommodations' Residents Satisfaction of the Services Offered by the City Hall.Case Study: Pasdaran Neighborhood, Tabriz

Today urban management has changed into one of the influential factors on the citizens' life and they are always in touch with it. Measuring people's satisfaction of the urban services is of paramount importance for determining their quality. This study aims to evaluate the performance of the city management from the view point of the citizens. The method used is descriptive and researchers have used questionnaires in order to obtain the citizens' ideas.All the citizens of Pasdaran neighborhood in the city of Tabriz forms the statistical population who were selected using chi - square method.For testing indexes, regarding the multitude of the samples, T-test was used.The results showed that the satisfaction of the residents is medium to low. The results using Friedman test showed that the greatest amount of satisfaction goes to higienics and environmental cleaning using trash coellecting and street cleansing with 3.70 points and the least amount goes to letting the reside take part in city affairs with 2.15 points.The final results based on the Chi-square and Spearman tests showed that there is a significant difference between level of education and age as the independent variable with satisfaction of the city management as the dependent one. The results also showed lack of any significant correspondence between the variables of gender, income and marital status with level of satisfaction in the studied area.