Examining the Risks and Obstacles to the Success of ERP implementation using the Critical System Heuristics (CSH) Approach

Today, the ERP system has become an essential and important tool for improving the competitive advantage of organizations and if this system implements successfully, companies can attain a competitive advantage in the global marketplace quickly. One of the success factors in the implementation of ERP systems is the proper identification of risks and appropriate responses to them throughout the lifecycle. Therefore, this research with an innovative point of view seeks to examine the risks and obstacles to the success of ERP implementation using the Critical System Heuristics (CSH) approach. The present research is both fundamental and applied in terms of purpose. The statistical population of this study is ERP elites, interviews with 12 of these elites were conducted using purposeful sampling method. The findings of this research indicate that the risks of implementing the ERP system are divided into three categories of risk before implementation, implementation time risks and post-implementation risks. In addition, the results of the study provide suggestions from the discovery and understanding of the boundary judgment of the stakeholders (initial judgments about the system and a general overview of it) in order to identify and ultimately control the risks of the implementation of the ERP system.