QFD Modeling of Expectations and Priorities of National Oil Company Human Resources (Four Matrix)
Message:
Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:

The main purpose of this study was to provide a model for the expectations and priorities of human resources in National Iranian Oil Company by QFD for quality engineering of welfare system. The research method was qualitative and quantitative. At first, welfare indices were extracted from Delphi method and interviews with experts (n = 15) and then these indices were matched with the needs of human resources (n = 208) as a questionnaire. In the present study, the statistical sample in the qualitative section were the experts of the Oil Company's welfare department whose issues, such as time, availability of the interviewees, and the extent of their cooperation were considered. 15 people. After preparing the final questionnaire of expert indices in the quantitative part the number of questionnaires was obtained by Cochran formula. Reliability was confirmed using Cronbach's alpha of greater than 0.7 and validity test was performed by examining factor loadings and AVE scores. To ensure the quality of the home matrix (HOQ), technical requirements were created and the welfare service quality plans were processed to build the quality home matrix. In the final model it was found that the usability of internet services (GPS, virtual pages, online content, online information, etc.) is one of the key human resource expectations that influences other expectations. Also, the 18 components, depending on the type of relationship in their respective categories, have a positive or negative (strong and medium) impact on human resource expectations., have a positive or negative (strong and medium) impact on human resource expectations. The main purpose of this study was to provide a model for the expectations and priorities of human resources in National Iranian Oil Company by QFD for quality engineering of welfare system. The research method was qualitative and quantitative. At first, welfare indices were extracted from Delphi method and interviews with experts (n = 15) and then these indices were matched with the needs of human resources (n = 208) as a questionnaire. In the present study, the statistical sample in the qualitative section were the experts of the Oil Company's welfare department whose issues, such as time, availability of the interviewees, and the extent of their cooperation were considered. 15 people. After preparing the final questionnaire of expert indices in the quantitative part the number of questionnaires was obtained by Cochran formula. Reliability was confirmed using Cronbach's alpha of greater than 0.7 and validity test was performed by examining factor loadings and AVE scores. To ensure the quality of the home matrix (HOQ), technical requirements were created and the welfare service quality plans were processed to build the quality home matrix. In the final model it was found that the usability of internet services (GPS, virtual pages, online content, online information, etc.) is one of the key human resource expectations that influences other expectations. Also, the 18 components, depending on the type of relationship in their respective categories, have a positive or negative (strong and medium) impact on human resource expectations., have a positive or negative (strong and medium) impact on human resource expectations.

Language:
Persian
Published:
Strategic Studies in Petroleum and Energy Industry, Volume:11 Issue: 42, 2020
Pages:
241 to 262
magiran.com/p2082170  
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یک‌ساله به مبلغ 990,000ريال می‌توانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
  • حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران می‌شود.
  • پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانه‌های چاپی و دیجیتال را به کاربر نمی‌دهد.
دسترسی سراسری کاربران دانشگاه پیام نور!
اعضای هیئت علمی و دانشجویان دانشگاه پیام نور در سراسر کشور، در صورت ثبت نام با ایمیل دانشگاهی، تا پایان فروردین ماه 1403 به مقالات سایت دسترسی خواهند داشت!
In order to view content subscription is required

Personal subscription
Subscribe magiran.com for 50 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!