Nurses' Quality of Communication and its Relationship with Psychological Strain and Perceived work Difficulty among Nurses Working in Hospitals of Malayer

Researches have described nurses as poor communicators; therefore, it is essential to examine nurses' communication in different situations. Hence this study was done aimed to compare nurses' quality of communication with spouse, colleague and patient and its relationship with psychological strain and perceived work difficulty among nurses working in hospitals of Malayer.

The present research was cross-sectional (descriptive- analytical). The statistical population included all married nurses working in hospitals of Malayer in 2016 year that (115 subjects) were selected using simple random sampling method. Nurses' Quality of Communication Questionnaire, Psychological Strain Questionnaire (PSQ) and Work Difficultly Scale were used for gathering data. The one-way analysis of variance (ANOVA), Bonferroni and Pearson correlation and software SPSS 22 were used for analyzing the data.

The results showed that there was a significant different between nurses' quality of communication with spouse with quality of communication with colleague and patient, respectively with average of 91.08±12.42, 83.45±12.39 and 81.45±13.01 (F=18.36, p=0.001), but there wasn't significant different between quality of communication with colleague and with patient (p=0.690). The correlation results showed that there was a negative and significant correlation between psychological strain with nurses' quality of communication with colleague (r=-0.19, p=0.049) and patient (r=-0.30, p=0.002). Also there was a negative and significant correlation between perceived work difficulty with nurses' quality of communication with patient (r=-0.21, p=0.030). Ethical Considerations: At first, a permissions was obtained from the Malayer Health Network and then, after referring to hospitals the voluntary participation in the research and hide personal information was explained to participants to participate satisfaction.

According to findings of this study, nurses aren't poor communicators and they behave according to their audience and another factors and can suggested training and intervention on improving psychological strain and perceived work difficulty of nurses as an effective way on creasing their quality of communication.