Prioritizing the Elements of Imam Khomeini International Airport (IKA) in Order to Enhance to World-Class Airport

One of the main reasons for weaknesses in the airport management system or failure in capacity of some parts of the airport is the inability to assess the level of service of those parts, and the lack of information about satisfaction level of passengers from different departments. For proper management requires awareness of the satisfaction of passengers and comparing this information with the standards of world-class airports. The elements were chosen based on Airport Service Quality Department and IATA suggestion at the first. Then there is 3ways to evaluate the elements, evaluate some of them based on authors finding and compare to limited, some of them based on questionnaire according to passengers travel experience, and the rest of the elements, a paired comparison questionnaire based on analytic hierarchy process method is designed. after analysis, prioritization of all the elements are done; so Facilities for disabled passengers and waiting time in check-in control area have the highest importance with 11.7% and 10.5%, and shopping centers and restaurants with 2.4% and 3% have the least importance for future reform.