The Study of Factors Contributing to the Messenger of Mobile to the Soroush Messenger

Mobile apps have changed the business ecosystem. The mobile phone industry has seen unprecedented growth and is considered as a popular tool among marketers. It is also an essential tool for the consumer, and for various reasons such as information gathering, Buying or watching movies are used. The purpose of this study is to investigate the influence of factors affecting loyalty of mobile customers to Soroush internal messaging. This research is descriptive-analytical and in terms of data collection, is descriptive-survey, with practical purpose. The statistical population of the study includes all mobile customers, including a sample of 384 customers who used internal messengers during the summer of 2018, selected through non-probability sampling. A questionnaire is used to collect data. The content validity of the questionnaires is confirmed by academic experts and the reliability of the questionnaires is confirmed by Cronbach's Alpha coefficient which is 0.751 for the questionnaire. Structural equation method and PLS smart software are used for data analysis. The findings of the study showe that there is a positive and significant relationship between performance expectations, facilitating conditions and trust and loyalty. There is also a positive and significant relationship between ease of use, social influences, and incentives with acceptance of usefulness. Finally, there is a positive and significant relationship between satisfaction and loyalty.